Dispensary Team Leader

Description:

The Dispensary Team Leader will assist the Dispensary Manager in the daily operations of the dispensary and in the management of pharmacy technician staff in order to support pharmacy dispensing services in Tallaght University Hospital. The Dispensary Team leader will be supported by the larger dispensary team consisting of Dispensary manager, Deputy Dispensary manager, Dispensary team leader and other members of the wider “Dispensary Management Team”(DMT).

overview of role:

Key Duties and Responsibilities

The Dispensary Team Leader will:-
Demonstrate behavior consistent with the Values of the Hospital
Participate in the pharmaceutical service as part of a professional, punctual and dedicated team.
Create, promote and maintain open communications and healthy working relationships.
Maintain the principles of equity, accountability and quality of service in daily work.
Consistently perform job duties at satisfactory quantity and quality, within required time-frames, while maintaining high degree of accuracy
Supervise staff who are rostered in the Dispensary and ensure that work is in accordance with Dispensary Policy & Procedures, liaising with the Dispensary Manager and the Pharmacy Operations Manager as required
Co-ordinate the work of pharmacists rostered on Dispensary cover to optimise checking turnaround and workflow; ensure timely presence of staff rostered to be in the Dispensary
Assist the Dispensary Manager in the planning and development of the service, particularly in the implementation of new technologies in the dispensary

Liaise with the Senior Technician (Top-Up Supervisor), the Senior Technician (Medicine Management Technician Supervisor) and the Senior Technician (Purchasing) to co-ordinate the work of technical and other support staff in the Dispensary ensuring:
that specialist areas are covered
that lunch and breaks are organised with adequate technician cover in the dispensary at all times
Liaise with the Senior Technician (Top-Up Supervisor), the Senior Technician (WBT Supervisor) and the Senior Technician (Purchasing) to ensure that agreed Dispensary projects are progressed

Partake in the rostering of dispensary staff members in conjunction with the Dispensary Manager/Deputy Dispensary Manager
Liaise with the Dispensary Manager to ensure that all new or rotating staff are trained to a high standard according to approved Dispensary procedures and policies, including active participation in the training process
Supervise basic grade pharmaceutical technician staff as assigned by the Dispensary Manager
Supervise work experience staff in the Dispensary
Identify and report defects in Pharmacy processes proactively to the Dispensary Manager as appropriate
Identify and report defects in equipment proactively to the Dispensary Manager
Consults with technical personnel to solve ICT systems issues as they arise
Deputise for the Dispensary manager if required
Deal with issues arising in the Dispensary, escalating as appropriate to the Dispensary Manager and the Pharmacy Operations Manager
Liaise with the Dispensary Manager to ensure that the Pharmacy Portering service meets the requirements of the Dispensary
Participate in dispensing, checking, top-up, door roster, lunch roster, late roster, weekend service rosters and other duties as rostered and in accordance with Policy and Procedures
Write and update relevant procedures in conjunction with the Dispensary Manager and the Pharmacy Operations Manager
Contributes to the development of policies & procedures demonstrating a clear understanding of, and consistently adheres to existing department and hospital wide policies and procedures
Be competent in all dispensary activities e.g. controlled drugs, clozapine, extemporaneous compounding, out of hours room maintenance, arrest trays, anaesthetic boxes and stroke packs, clinical trials, ward returns and the returns process and prepacking etc.
Carry out any other duties as may be assigned from time to time including cover of other roles
Participate in audit and service development
Participate in continuing education and in other such activities consistent with the post
Undertake roles as assigned by the Dispensary Manager
Complete Medication Safety Reports as necessary
Participate in the Medicines Management Technician (MMT) service if required
Liaise with the Clinical Pharmacist assigned to the patients team/ ward to resolve any queries relating to the medication orders
Return non-stock items no longer in use to Pharmacy
Manage the ward top-up system for stock drugs in accordance with the Top-up policy and Procedures
Complete external training as deemed appropriate by the Dispensary manager and Pharmacy operations manager
Perform such other duties appropriate to the post as may be assigned by the Dispensary Manager from time to time
Actively partake in product recalls
Participate in the recruitment and selection of staff with the support of the Dispensary Manager and the Pharmacy Operations Manager
Partake in weekly department shortages meeting
Partake in Dispensary Management Team monthly meetings