Divisional Manager

Description:

At Brown Thomas Arnotts, our vision is to Reinvent Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experiences to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

Leadership of Own Buy and Concession Teams: Provide strategic direction and leadership to the own buy and concession teams, fostering a culture of excellence, collaboration, and continuous improvement. Ensure high team morale, effective performance management, and development through tailored coaching, mentorship, and support.
Onboarding and Integration: Oversee the seamless integration and performance of all new team members and their mentors, ensuring they are equipped to excel in their roles. Drive a structured onboarding process that aligns with departmental goals and fosters long-term success.
Elevating Standards and Benchmarks: Continuously elevate departmental benchmarks and operational standards by implementing innovative development programs, advanced coaching techniques, and rigorous performance management.
Sales Performance and Opportunity Maximisation: Closely monitor division sales (including own buy and concession), identifying emerging opportunities and potential risks. Implement targeted strategies to maximise revenue and achieve business objectives.
Concession Business Optimisation: Regularly review and assess concession business performance, establishing ambitious improvement targets and addressing any challenges promptly. Collaborate with concession partners, including Area Managers to drive growth and enhance profitability.
Sales Target Achievement: Inspire and lead your team to consistently exceed sales targets through advanced product knowledge, effective link selling, superior after-sales service, and comprehensive awareness of all store services. Cultivate a sales-driven culture that prioritises customer satisfaction and loyalty.
Market Intelligence and Feedback: Actively evaluate customer feedback via the business’ internal system and market trends. Provide insightful recommendations to Department Managers to refine strategies, improve the customer experience, and stay ahead of industry trends.
Strategic Planning: Lead forward planning for key initiatives such as deliveries, events, and seasonal transitions, ensuring that the department is always prepared and optimally positioned to capitalize on market opportunities.
Competitive Analysis: Conduct thorough price checks and competitive analysis, utilising insights to make strategic improvements that enhance the divisions’ competitive edge and value proposition.
Product Knowledge Mastery: Ensure that the team is thoroughly trained in product knowledge, empowering them to deliver exceptional service and expertise to customers.
Operational Excellence: Lead cross-functional operational teams, including Stockroom, Cash Office, and Administration, to drive the business forward with innovative and efficient processes. Continuously refine operations to support in-store and online fulfilment, optimising productivity and KPI achievement. Oversee project management initiatives to test and implement new operational processes that support the store’s growing scale.
Online Fulfilment Leadership: Take accountability for the leadership and performance of the online fulfilment team, ensuring that planning, team management, and KPI adherence are aligned with the store's broader business goals.
Customer Experience Optimisation: Minimise customer lost opportunities by developing and implementing clear, well-documented processes and systems that are effectively communicated to all stakeholders. Ensure seamless execution across all steps of the customer journey.
Innovation and Change Leadership: Champion innovation and drive transformative change across the department, continually seeking out and implementing the best models for team structure, service delivery, store environment, and profitability.

KNOW WHAT WE'RE LOOKING FOR

Passion for Fashion and Luxury Retail: A deep passion for the fashion industry, coupled with a nuanced understanding of luxury retail planning and execution.
Advanced Coaching and Leadership: Exceptional coaching and leadership skills, with a proven ability to elevate both individual and team performance in a dynamic retail environment.
Analytical Acumen: Strong analytical and numeracy skills, with the ability to distil complex reports into clear, actionable insights for a wide range of stakeholders.
Exceptional Communication and Influence: Excellent communication, negotiation, and influencing skills, with the ability to inspire and align teams toward common goals.
Service-Oriented Mind-set: A customer-centric approach, with the ability to thrive under pressure and meet tight deadlines while maintaining the highest standards of service.
Organisational Excellence: Highly organised with the capacity to manage multiple projects simultaneously, ensuring timely and effective execution.
Innovative Thinking: A forward-thinking mind-set, constantly on the lookout for opportunities to enhance the store’s reputation, brand distinctiveness, and market position through innovation and best practices in retail.