Description:
The Duty Manager will report to General Manager and will primarily be responsible for the day-to-day operations of the business. The ideal candidate will have experience in a busy 4 star property. They are seeking an experienced Duty Manager with good management and people management skills. Work with the General Manager to ensure the hotel’s standards of quality and service are upheld. Provide support to the General Manager in the hotel operations and work directly with Heads of Departments the running of the hotel.
Key Duties and Responsibilities
- Hotel operations, specifically, Food & Beverage and Front of House
- Responsible for all aspects of smooth operations in the business.
- Support the department managers.
- Ensure the premises are in operative condition and able to receive and serve guests with service excellence.
- Ensure Standard Operating Procedures are working in in all departments.
- Ensure a professional, friendly and courteous service to all guests. Ensure that guests are warmly welcomed and are dealt with in a professional manner
- To be present around the building during the day. In particular, the Manager on Duty will maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant.
- Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
- Ensure cleanliness is upheld in areas of responsibility.
- To liaise with and assist in departments as required
- Assist in maintaining smooth and efficient operations between Departments.
- Help identify staff learning needs and assisting with development.
- Excellent attention to detail and good level of commercial and financial knowledge.
- Passionate about standards and provision of excellence in hospitality
- Ability to lead and motivate a team and drive inclusiveness throughout the organisation
- Help ensure that all appropriate action is taken and followed up on any guest feedback.
- Ensure that a comprehensive handover system is in place to inform the General Manager of all the VIP’s, Special Requests, Function Business and AOB.
- To conduct any Fire, Life, Safety projects as requested.
- Participate in and on occasion help organise training in the hotel.
- Understanding of Hotel related laws and regulations including Health & Safety and Food Safety Regulations.
Key Skills and Experience include:
Previous experience in a similar role in a 4-star property .
Excellent customer focused manner at all times
Proactive positive attitude and must possess good strategic thinking skills
Ability to communicate at all levels. A fluent level of English, both written and spoken, is essential.
A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by guests
Flexibility with working hours
Good PC Skills/MS Office and Reservations systems.