Electro Mechanical Engineer

Description:

Working with a small dynamic team of engineers, The Applications Engineering role is varied between customer interaction, product test, product installation and commissioning, product documentation and training, and product use in some cases for survey work. The successful candidate will be given in-depth training of the company's technology and products and will be relied on by customers as a trusted technical advisor and partner. The engineer will provide pre-sales and post-sales technical support to customers. A lot of overseas travel is expected, and a clean drivers licence is essential as driving abroad will be required.

In addition to existing products, there will be a requirement to be involved in new product research & development, design and prototype testing, and setting up / performing suitable test suites for new products

Essential Skills

• Ideally qualified to at least diploma level in a mechanical, electronics or electrical discipline.
• Experience with prototype building and debug including hardware, electronics, optics, cameras, illumination.
• Ability to develop appropriate tests for new product or product enhancements, and to perform such tests and provide feedback to developers.
• Experience with analysing data & creating reports based upon results and validating corrections to conclusion.
• Experience of wireless networking/data communication.
• Ideally 2+ years' experience either as an AE or product development engineer in an OEM manufacturer.

Other Requirements

• Travel to customer sites (mostly USA based) and provide installation, set-up, calibration and customer training.
• Provide remote and on-site support, including documentation of customer interaction, issue logging and feedback on issues or enhancements.
• Good communication skills required to ensure accurate description of issues to R&D and accurate responses to customers.
• Management of timely feedback to customers.

Organisational Skills:

• Ability to prioritize support, identify key opportunities
• Self-reliance, able to work alone, but know when to seek assistance

Interpersonal Skills:

• English language skills are a requirement.
• Ability to join conference calls, write short reports and gain an in-depth understanding of a large collection of datasheets, application notes and user guides (all in English).
• Confident and respectful with customers.
• Qualified with the ability to be assertive when appropriate.