Enterprise Account Executive

Description:

Zendesk Sunshine is a modern CRM platform, native to AWS. It gives you a complete picture of the customer, using any data — from anywhere. It gives you the agility to innovate and the power to scale. Above all, it gives you the freedom to build the best customer experiences.

We are seeking a high-performing Enterprise Account Executive who will have the
exciting opportunity to increase the adoption of Sunshine within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships & creating additional adoption. This requires collaborating with and coordinating the Zendesk executive team and subject matter experts.

You will be responsible for top-line revenue growth and overall customer adoption. You possess both a business background that enables you to engage at the CXO level, as well as a sales background that enables them to easily interact with
enterprise customers and operational experience on how to get deals done. You should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build & convey compelling value propositions.

Responsibilities:

• Manage and develop a subset of Zendesks top accounts

• Create new relationships and close new business throughout each organization

• Drive and close account renewal business

• Establish C-Level executive sponsorship

• Co-ordinate account planning activity across the account base

• Develop strategy and objectives for each account in order to align and facilitate best practice for each and every use case and to predict and quantify expansion opportunity

• Coordinate Zendesk stakeholders, industry and subject matter experts as well as executives

• Ultimate point of accountability for all customer issues and opportunities,

• communicating and escalating, when needed, to the Zendesk executive team

• Follow Zendesk sales process, tracking all critical activities and ensuring a

• thorough understanding of the status of a deal at every stage of the process

• Effectively advise and influence customers through consultative selling techniques and relevant marketing campaigns