Description:
Fidelity Investments is looking for a Principal User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design.
- 7-10+ years of UX or related experience is preferred
- A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
- Experience working on agile teams delivering value in digital products preferred
- Experience running and/or using research to support evidence-focused design decisions preferred
- A digital portfolio we can review online is required
- An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking, design sprints), user research, or writing
- Ability to create design artifacts such as (but not limited to) wireframes, user flows, user journey maps, service blueprints, pixel-perfect design comps and interactive prototypes
- Ability to design across all channels including web, native, and automated
- Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
- A foundation of development knowledge, both web and mobile
- Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
- Partnering with user research to understand the customer problems to tackle
- Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
- An unwavering curiosity to ask why
- Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
- Lead workshops to document user flows and journey maps, and define the user problem to solve
- Partner with product owners to help inform product strategy
- Work across the organization to drive consistent customer experiences
- Contribute to the culture of the UXD group
- Coach and mentor junior designers across the group
- Provide design and product thought leadership