Experience Designer

Description:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Designer Sr within PNC's Digital organization, you will be based Remote. This is a remote position and can sit anywhere within the PNC footprint except for Colorado, Hawaii, and Alaska. In person activities may occur periodically based on business need.

We are looking for an Experience Designer Senior to join PNC Bank and our Virtual Wallet team. At PNC, you’ll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You'll be a key player in shaping product design and strategy by collaborating with experience designers, agile development teams, and core product team members. You’ll use a strong, critical voice to deliver engaging, consistent, and accessible experiences to our audiences.

As a senior designer on the Virtual Wallet team, you’ll be aligned with product and development crews in an agile framework to create and enhance our customer experiences. Working in a highly collaborative environment, you’ll also act guide to the team to align across products and channels. Transparency, high engagement, and collaboration are important dynamics you’ll be expected to bring to the team.

You’ll focus on experiences such as:

• Paying your bills and tracking those payments
• Visualizing your cashflow in Virtual Wallet’s tools
• Planning for and achieving your financial goals
• Apply your UI and UX skills to an established product
• Define problems and goals, map user flows, and prototype interactions
• Design frameworks, systems, and components that aim to deliver consistent UX across a range of user touchpoints
• Conduct user observation, research, and analysis to understand the challenges of your users
• Use quantitative and qualitative data to inform your designs
• Facilitate brainstorming and design sessions internally and externally
• Work closely with front-end developers and project managers to ensure design specifications are implemented
• Are a natural collaborator and an excellent communicator, able to present design ideas and explain your thought process in a large team environment
• Advocate for users and inspire a culture of design thinking
• Can handle the details for multiple projects and deadlines
• Believe iteration is the best path to improvement and can adapt quickly to change
• Take initiative and act on opportunities for improvement
• Seek to learn from your team