Description:
This role relates to the provision of field service and support of continuous/cut-sheet Inkjet/Toner production devices and customers, as defined in the DP&S Structure. This role provides on-site direction and technical and engineering support to customers for one or more professional/commercial/wide-format hardware products. Effectively carry out service calls, ensuring adherence to standard call procedure and maintaining quality standards. Achieve a high first-time fix rate, minimum recalls and maximise customer satisfaction and commercial efficiency.
What We Give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Implement Escalation procedures as per policy and when required provide technical escalation support for colleagues, Senior CP/PP Engineer and Specialist
Ensure all activities are recorded correctly in line with company guidelines
Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity
Fully comply with company policies and Health & Safety Guidelines (following the local legislation)
Organization | Canon EMEA |
Industry | Engineering |
Occupational Category | Field Production Engineer |
Job Location | Dublin,Ireland |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Intermediate |
Experience | 2 Years |
Posted at | 2024-06-04 6:42 pm |
Expires on | 2024-12-05 |