Description:
AIB Finance & Leasing (F&L) is the specialised Asset Finance business unit within AIB. As an established business unit within Retail SME, F&L is focussed on retaining its position as the premier provider of asset finance to Personal, SME & Corporate customers. The core funding solutions Finance & Leasing offers our customers includes assets such as Passenger Cars, Heavy Goods Vehicles, Light Commercial Vehicle, Plant & Equipment through all our numerous distribution channels. In addition, Finance & Leasing also provides specialist short term finance products such as Asset Stocking Finance, Insurance Premium Finance & Prompt Pay. This position will be based in Dublin within the Corporate Leasing team.
Key Responsibilities Include
- Customer service & operational efficiency – Support customers by deliver quality customer experiences, maintaining excellent standards of customer service including appropriate turnaround times.
- Continually liaise with all key internal & external stakeholders to meet all business, risk and reporting requirements.
- Execute on a strategic plan for the sustainment and growth of key business sectors for Finance & Leasing.
- Play a key role in ensuring that all necessary actions are taken to increase the performance and revenue streams through the relevant sales channel.
- Display the highest standards of professionalism in the areas of Customer Service, Credit Delivery, and Compliance & Risk Management that are reflective of the AIB Behaviours.
- Continue to manage the existing portfolio, ensuring adherence to all AIB policies, procedures, and codes of best practice.
- Play a leading role in driving the Finance & Leasing new business initiatives.
What You Will Bring
- Proven commitment to providing excellent customer service in an empathetic, professional manner, with both internal and external customers at all levels.
- Proven experience of building and maintaining relationships with internal stakeholders and business partners.
- Proven ability to multitask, to prioritise and complete work effectively, within tight deadlines and to a very high standard with the flexibility and adaptability to changes in the working environment.
- A proactive attitude with proven high energy levels and a strategic view of customer service goals.
- Be a constructive and active member of the Finance & Leasing sales team.