Front Office Duty Manager

Description:

We are looking for an experienced, energetic and dynamic candidate for this role. Based in Aspect Hotel Park West, you will have the ability to work as part of a busy front office team. Good computer skills and the ability to lead and communicate fluently in English are essential for this role. Excellent customer care and interpersonal skill are also essential. You will be a professional and enthusiastic individual and will have at least 12 months prior work experience in front office within the hotel.

Duties will include:

• To assist in the management of the hotel Front Office operation.
• To carry out receptionist & reservation cover - Welcoming guests to the property, providing effective check-in and check-out and operating the switchboard when required
• To deal with any guest complaints, queries and suggestions quickly and efficiently
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• To make sure the highest standards of customer care are met at all times
• To provide friendly and efficient service and available at all times to assist with any queries
• To assume responsibility for any issues in the absence of Senior Management and to ensure safety procedures are adhered to at all times
• To manage staff ensuring company policy is adhered to at all times
• Flexibility to cover a variety of shifts including AM, PM and Night shift.