Front Office Manager

Description:

We have a fantastic new vacancy for Front Office Manager in the excellent 4* Clayton Hotel Cardiff Lane located in front of the Bord Gais Energy Theatre by the docklands.

We offer free meals on duty, free gym membership to our fully equipped, with pool, Club Vitae Leisure Centre, uniforms provided and other great benefits.

Objective of the Role

Reporting to the General Manager, the Front Office Manager will lead the experiences of our guests at check in, check out and during their stay.

Key Duties And Responsibilities

• Ensure the guests experience are of the highest quality.
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Front office team, making sure that they become prepared for the next step in their career.
• Assist in efficiently and effectively controlling front office departmental operations.
• Contribute to the strategic running of the hotel.

Requirements

• 2-3 years experience in a Front office leadership role.
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their own initiative, as well as being capable of working as part of a team.