Front Office Manager

Description:

The Royal Marine Hotel is currently accepting applications for the position of Front Office Manager to oversee the front office department of our 228 Bedroom Hotel.

We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service. This is not an office based position but requires leading from the lobby.

Principle Responsibilities:

The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Hotel Responsible for all front office functions and team. As a department leader, directs and works with managers and team to successfully execute all front office operations, including guest arrival and departure procedures.

Role Requirements:

· To establish and implement standards, ensuring all services offered are of the highest 4* quality and all employees are trained in the delivery of same.

· Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

· Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence.

· To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner.

· Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.

· Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed

· Providing guidance and direction to team members, including setting performance standards and monitoring performance.

· Manages staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning.

· To ensure compliance in relation to Health & Safety and statutory requirements.

· Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

· To maintain a strong visible presence in the department.

· Ability to recruit, train, develop and retain team members.

The Candidate:

The ideal candidate must have;

· Previous experience in a similar position within a 3* or 4* property.

· A full clean driving licence is essential for this role.

· Excellent attention to detail and the ability to motivate self and team.

· Strong, professional communication skills are essential, both oral and written.

· Previous experience in a high-volume property.

· Fully competent in the property management system, HOTSOFT or similar PMS.

· The ability to work under pressure, on their own initiative and have a passion for the hospitality business.