Front Office Supervisor

Description:

We have a fantastic new vacancy for Front Office Supervisor in the excellent Grafton hotel.

A great opportunity is now available to join the talented, dynamic team at the Grafton hotel. We are currently recruiting for experienced Front Office Supervisor, the successful candidate will have strong previous experience in a similar role with a passion for hospitality, high standards and exceeding guest expectations.

Objective of the Role

Reporting to the Front Office Manager, the Front Office Supervisor is the first person that the reception team and guest meets on arrival to the Hotel, therefore it is of utmost importance that they are welcoming, genuine and friendly when dealing with colleagues and guest always portraying professionalism and excellent customer service standards.

Key Duties and Responsibilities

• Supervise receptionist team during day to day duties

• Ensuring the team are managed and well organized whilst on shift, allocated breaks and kept informed of any changes throughout

• To be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security

• To assist in ensuring each team member has been trained in accordance with Hotel standards and SOP’s.

• To ensure all training is recorded in accordance with agreed procedures.

• Greet and welcome our guests to the Hotel.

• Register the guests and take payment.

• Answer any queries the guest may have on in house facilities and tourist information.

• Take responsibility for the security of the keys.

• Update all guest information in the computer.

• Take and confirm reservations to our guests.

Requirements:

• Excellent customer care skills.

• Previous opera cloud experience desired

• 1 year experience in similar role

• Passion for hospitality and people management

• Be able to work on your own initiative.

• Excellent communication skills.

• Be able to cope well under pressure