Responsible for the day-to-day operation of the business and for ensuring the hotel delivers an excellent quality four-star product & service standard.
Proactively ensure the hotel maintains the highest brand standard compliance and service delivery (both Radisson agreed standards and iNua Group standards)
Own and develop a specific action plan to constantly increase quality.
Effective communication with management including chairing weekly head of department meetings & monthly sales meetings.
Conduct weekly one on one strategy meetings with the senior management team, chair the weekly operations meeting, the monthly HOD meeting and the quarterly employee presentation meeting.
Interacting with guests and obtain guest feedback directly and managing online reviews.
Working with the Head Chef and Deputy General Manager on developing the food & beverage product & service standards.
Ensuring accommodation standards are maintained to a four-star standard.
Ensuring that weddings, banqueting & events are delivered to a four-star standard. Continuous development of this product to ensure the hotel maintains & grows its market share.
That the property is maintained to a high standard and the routine maintenance programme is being implemented.
Ability to delegate work and strong organisation system is key to this role.
That I.T. systems are functioning as required for the business.
Driving Green initiatives and assisting the Green Champion in their role to achieve and maintain gold accreditation for the property.
Sales & Marketing
Oversee implementation of sales & marketing strategy for each market segment.
Chair monthly sales meetings for each area of the business.
Ensure room yield is being maximised on a day-to-day basis.
That the F&B departments are being promoted strongly both in house and in the local market.
Growing the wedding business for the hotel.
Developing the conference & events market for the hotel.
Meet clients as required and represent the hotel at business events & on out bound sales both domestically & internationally as required.
A hands-on approach to sales & marketing is required in this role.