Global Technical Account Manager

Description:

Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join as a foundational member of our Global TAM team. As part of our dedicated Technical Account Management organization, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!

This role will be based onsite at our Dublin office 3 days a week.

What You Will Do

• Ensure customer satisfaction for Rippling's France-based customers and take ownership of retaining a book of business
• Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to any customers expanding into France
• Foster strong cross-functional partnerships and represent the Voice of the Customer for French customer needs
• Drive increased adoption of key features, new product releases, and best practices
• Swiftly prioritize and resolve critical customer issues
• Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolution
• Collaborate directly with customers to understand and optimize their HR, payroll, benefits administration, and IT workflows
• Master the full suite of Rippling products to provide comprehensive advice

What You Will Need

• 3+ years of work experience at a SaaS company in a customer-facing role
• Fluent in French and English
• Experience with payroll required, bonus points for health insurance, HRIS, or IT
• Excellent at time management, prioritizing tasks, and adapting on a day-to-day basis
• Proven experience as an account manager with a scaled book of business
• Track record of building strong customer relationships
• Hunger to work extremely hard on a growing team
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Passion for enabling both customers and internal teams
• Interest in actively working with product and engineering teams