Guest Services Manager

Description:

As a Guest Services Manager, you'll be responsible for achieving the smooth and professional running of the hotel in accordance with the hotel policy. You will ensure delivery of an excellent guest and team member experience whilst meeting the hotels business objectives.

Your Role

• Manage day-to-day operations and ensure the quality and standards of the hotel are met
• Assist our fun hunters arriving and departing the hotel through the check in and departure process
• Supervise crew staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
• Be a thoughtful and energetic leader by providing motivation and support to the team
• Handle general enquiries, engaging and serving our guests with a playful and thoughtful approach
• Be an expert on the hotel and the surrounding area, know it inside and out to enhance the experiences for our guests
• Build and strengthen relationships with existing fun hunters to provide guests with stays that are very much out of the ordinary, enabling future booking
• Set the vibe by planning and executing team building activities so our crew feel’s part of Moxy's open and playful work environment
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Required Skills:

• A positive attitude and passion for providing exceptional guest service.

• High levels of enthusiasm, motivation, and self-confidence.

• The ability to manage own workload/self-starter.

• Attention to detail.

• Creative, innovative & willing to share ideas.