Head

Description:

We are looking for an experienced coffee leader who is passionate about every step of the coffee making process and who can manage a training team to develop Baristas and sales assistants to the highest standard. This senior role involves quality control, sourcing, training, opportunity identification and more.

Key attributes:

·        Attention to detail, motivation and coffee focus is imperative to this position, along with the passion and desire to coach and develop a large team.

·        Training and Leadership experience within the speciality coffee industry with a focus on customer service and with a genuine interest in driving coffee standards, quality and consistency.

·        A thirst for new knowledge and innovation within the market and a willingness to share expertise with staff and customers.

·        Leadership abilities within a Senior Management team.

·        A knowledge of and dedication to sustainability in all its form.

·        A deep understanding of the coffee market.

Key Responsibilities

·        Leading and managing a training team across all pillars of the business.

·        Creating, developing, managing and delivering training programmes for Butlers Chocolate Cafes.

·        Sourcing, training, quality control, standards, consistency and innovation.

·        Menu development including seasonal variations.

·        Responsible for company coffee culture and training, communicating a clear and

relatable mission across the business.

·        Identifying new coffee opportunities and capitalising on these to open new revenue streams.

·        Working with our coffee partner on continuous improvement of our in store experience through auditing, reporting, training and development of our people and processes.