Head Of Tourism Operations

Description:

The Head of Tourism Operations is a new and exciting opportunity, reporting to the Commercial Director, Commercial Revenue Unit (CRU) you will be a member of the CRU executive team and will play a key part in setting and implementing strategy, working to interesting and stretched targets. You will be accountable for leading Tourism Operations which includes visitor experiences, on-campus shops, the Book of Kells exhibition, the Long Room and Trinity Trails.

This requires a key focus on ensuring overall customer and visitor service quality in addition to the optimisation of Trinity’s heritage and assets. You should be an experienced leader in Tourism related operations with sales and marketing experience, and committed to the growth and development of your own management team.

At Trinity, we are committed to equality, diversity, and inclusion. We are ranked 3rd in the world for gender equality (Times Higher Education Impact Rankings 2020) and we hold an Athena SWAN Bronze award, recognising our work to advance gender equality. The University is actively pursuing a Silver level award, which it has committed to achieving by 2025. Trinity is committed to supporting the work-life balance and to creating a family-friendly working environment. Trinity welcomes applications from all individuals, including those who may have had non-traditional career paths, those who have taken time out for reasons including family or caring responsibilities, and applicants with disabilities.

In order to assist the selection process, applicants should submit a Curriculum Vitae and a Cover Letter (1x A4 page) that specifically address the following points in their application.

• Applicants should clearly address their experience and how they obtained their knowledge in their application.

• Illustrate, through past example, their ability to work on their own initiative and resolve problems.