Hotel Receptionist

Description:

About The Position

• Receive and register guests on arrival in line with Company check-in
• procedures.
• Answer telephone calls promptly in a friendly and professional manner.
• Ensure that communications received by fax / post / email / deliveries are passed on to relevant people in a timely fashion.
• Ensure that all reservations are correctly handled in line with rate management and any other selling guidelines and procedures.
• Ensure that all documentation relating to the registration and checking out of guests is in accordance with Company procedures.
• Liaise with Reservations Department so you are aware of hotel room availability at all times.
• Liaise with Housekeeping Department on a regular basis to inform them of any changes or special customer requirements (cots, extra beds etc..).
• Liaise with Housekeeping Department to ascertain the availability of cleaned and checked rooms which may be required for early check-in.
• Provide information to customers on hotel facilities, services and outlet opening times.
• Be familiar with local tourist attractions, amenities and activities and be able to assist customers with their requirements.