Description:
This is a unique opportunity to streamline and elevate HR operations in a supportive, team-focused environment. The successful candidate will have the autonomy to drive process improvements and influence organisational change.
Who should apply?
Ideal candidates will possess the following experience:
- Prior experience implementing system and operational improvements in a HR function
- Strong expertise in payroll, HR data management, and service desk operations
- A proven ability to implement KPIs, manage workflows, and improve operational efficiency
- Experience optimising HR processes and systems for improved employee satisfaction
- Technical skills to navigate ticketing systems with ease
- Excellent communication and problem-solving abilities
Role and Reporting Lines
Reporting to the C-Suite, you will have the following responsibilities:
- Manage a team of 3 to deliver exceptional employee support
- Oversee daily HR service desk operations
- Develop and monitor KPIs to enhance service delivery and identify areas for improvement
- Approve and ensure the accuracy of HR records and payroll processes
- Create and update standard operating procedures (SOPs) to enable seamless transitions and self-service options
- Partner with IT teams to implement tools and systems that optimise HR service delivery
- Provide insights and recommendations based on People Support metrics and feedback
- Drive initiatives to improve employee engagement and satisfaction