Inbound Chat Representative

Description:

Rated as a Top Workplace in 2019, 2020, 2021, and 2022, MarketStar employs over 1500 people across 60+ countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe!

At MarketStar, we are sales experts. We offer Sales as a Service™ to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years.

Our actions are based on our core values, and a relentless desire to achieve our purpose – To Create Growth. We are excited to have you apply to work with us! “You Belong” is one of the MarketStar core values and we look forward to helping you find belonging and purpose here.

About the Inbound Chat Sales Representative – Dropbox:

We are looking for the right caliber of professional who is interested in getting first-hand sales experience with major technology vendors. The right candidate should have an active interest in learning about current technology solutions, be comfortable working on the telephone and is passionate about success and customer satisfaction. As a Dropbox inbound sales executive, you will be responsible for identifying, nurturing, and developing sales opportunities on behalf of global technology vendors. Your primary goal will be to identify new business opportunities whilst ensuring excellent experience is provided throughout the sales process. Gaining a good understanding of our clients' needs, you will aim to generate high-quality sales opportunities for the sales team. We are currently looking for Sales professionals to join us in Dublin representing Dropbox on their B2B to generate leads over the phone, chat, and E-mail. As a member of this team, you will build influential relationships with business customers leading to increased revenue.

Location: MarketStar’s office is based at 1 Central Park, Block G, 2nd Floor, Leopardstown, Dublin 18. MarketStar, in collaboration with their clients, supports work from home, hybrid, and in-office positions within the Republic of Ireland. Employee work location is determined through client needs, IT requirements, and business needs and is communicated by the employee manager.

What will you do?

• Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment
• Expert ability to serve as product and service advocate for the client building interest and awareness of client’s value proposition
• Ability to quickly articulate technical and business value propositions via phone, email and chat (previous chat experience preferred)
• Ability to effectively navigate through multiple web applications and multiple web chats sessions simultaneously in a prompt, friendly and professional manner
• Achieve established sales goals and objectives
• Ability to learn quickly and maintain a current, comprehensive knowledge of the client’s products and services
• Proficiency with Microsoft Office and relevant computer software and hardware
• Excellent verbal and written communication skills, including outstanding telephone presence

Skills & Qualifications:

• Exposure to direct sales experience; telesales or B2B sales experience preferred,
• Native level fluency in LATAM Portuguese and English (Read, Write & Speak)
• Previous web chat experience preferred in a work-related environment
• Solid understanding of cloud-based technology, including cloud storage and file synchronization
• Prior experience responding to customer’s requests for sales and service ensuring delivery of exceptional customer experience by responding in a prompt, professional and friendly manner at all times

MarketStar Benefits & Perks:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured training & career development plan
• Paid Parental Leave (up to 6 weeks for Maternity and Paternity)
• Paid Childcare/Dependent Care
• Education Reimbursement
• Comprehensive VHI cover from day 1
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Personal Hardship Loan Program
• Rockstar Awards, Spot Prizes and Tenure Awards!
• 24/7 Employee Assistance Program and Modern Health App