Information Systems Technical

Description:

The Information Systems Technical Support Officer is a key support position within Waterford City & County Council’s Information Communication Technology (ICT) Department and is assigned to providing front line support to Waterford City & County Council users. The role will also involve a high level of hands-on operational duties in a number of technical areas.

The Information Systems Technical Support Officer role requires excellent ICT skills, excellent administrative, interpersonal, communication and other particular skills and expertise depending on assignment.

Due to the dynamic nature of the IS environment and the pace of change of systems and equipment, allied to the constantly developing business requirements within Waterford City & County Council, all IS Section posts require a flexibility to work on other IS areas as circumstances change. While the duties listed below sets out core components related to this post, staff may be required to undertake IS work at a similar level in other areas of the IS Department structure.
The duties of the post shall be to give to the local authority under the direction and supervision of its appropriate employee, such services of an executive, supervisory and advisory nature as are required for the exercise and performance of any of its powers and duties and shall include the duty of deputising for other employees of the local authority, when required, and such duties as may be required in relation to the area of any other local authority.

The principal duties and responsibilities will be to perform the duties appropriate to the post of IS Technical Support Officer that may be assigned by the Head of Information Systems, and shall include the following duties:

• Provide technical support in an effective and responsive manner to Staff and Elected Members
• Installation, configuration and support of PCs, laptops and mobiles
• Install hardware and software solutions to support database, web and spatial applications
• Maintenance, problem solving and support of existing systems and infrastructure
• Evaluating client requirements and presenting solutions
• Identifying and evaluating inefficiencies and recommending optimal technology solutions
• Implementation and support of business systems, websites and intranet
• Supporting and contributing to ICT plans, policies and procedures
• Test and evaluate new technology
• Working on IT related projects as required
• Undertake training as appropriate to ensure knowledge and expertise is kept up-to-date