Information Technology Support Engineer

Description:

In this role, you'll be:

• Providing exceptional technical and application support to a diverse customer base, from opticians to global retailers.
• Installing and customizing software to meet specific client needs.
• Diagnosing and troubleshooting software issues remotely and escalating complex cases.
• Training customers via remote sessions (potential for on-site/international opportunities).
• Developing comprehensive training materials and documentation.

You'll be a great fit if you have:

• An IT degree (or similar) and 2+ years of experience in Level 2+ application support.
• A knack for grasping new technical concepts.
• Excellent communication skills and fluency in English.
• A meticulous eye for detail and a drive for excellence.
• The ability to thrive in a fast-paced environment and contribute to team success.