Infrastructure And Operations

Description:

As an advisor, you will bring Gartner's research, best practices, and tools to life across a broad range of world class clients. It is the job of an advisor to increase client engagement and ensure each client is applying Gartner's resources to their work. An advisor will ask insightful questions to diagnose the causes of client challenges and recommend the best course of action. The advisor might also suggest a different approach or talk the client through a best practice from a different industry that could work within their business context. Senior Specialists achieve this by extracting advice and overarching guidance from Gartner research and highlighting the most relevant insights to address challenges faced by an individual client or entire client segment.

What you will do:

• Diagnose customer inquiries through effective scoping questions and active listening.

• Deliver Gartner insight to customers through advice-oriented, consumable written and verbal communications.

• Package insight (summary writing, project scoping) to respond quickly to assigned customer research requests and identify opportunities to serve clients beyond their original requests by connecting stated challenges with potential unstated needs.

• Analyze client requests to spot trends in demand to improve client responses and future research planning.

What you will need:

• 3-5 years of relevant business experience in Infrastructure and Operations

• Intellectual curiosity and desire to expand content knowledge as subject matter expert

• Business Acumen. Understand how an organization operates (risks and opportunities) and the drivers of a company's performance.

• Intellectual Agility. Analytical thinker with the ability to process and understand information quickly, diagnose the issue in order to take positions and make actionable intelligent recommendations.

• Collaboration. Can collaborate productively, build relationships, and move work forward with internal partners and clients.

• Communication. Can engage in clear, effective dialogue on complex concepts, and communicate them with poise.

• Leadership and Influence. Persuades, encourages, or gains the support of others and causes them to take action.

• Accepts personal accountability, takes ownership and perseveres. Embraces feedback with a mindset of continuous improvement of self and clients

• Ownership & Impact. Accepts personal accountability, takes ownership and perseveres. Embrace feedback.

• Bachelor's or equivalent experience.

• Ability to conduct occasional travel, regionally and globally