Is Technical Support Officer

Description:

The Information Systems Technical Support Office (TSO) will participate in a team providing a high standard of technical support to the staff and Councillors in Tipperary County Council. Working under the direction of an IS Analyst or IS Project Leader, it will involve the provision of 1st and 2nd level technical support across a geographically dispersed user base across all our office locations, on premise and remotely.
The duties will include but will not be limited to: • The provision of 1st and 2nd line end user support for all Business, IT, Web and GIS systems within TCC including but not limited to o general desktop support, system installations, support of Windows, MS Office, Active directory, Email Exchange, Video Conferencing, Phones (IP Office), Multi Factor Authentication, mobile devices and applications, LAN, WAN, WiFi, Security o web, intranet and online based systems o business systems for the different sections including MS Dynamics CRM o GIS and CAD systems • Assisting in project work as required within the Networks & Infrastructure, Business Systems, Web & EDev and GIS teams • Resolving issues for local and remote Users and Councillors via phone, email and in person, for on premise and cloud based technologies • Ensuring that all user support calls are logged appropriately and ticket log is kept up-to-date and accurate

• Pick up calls from the help desk, take ownership and resolve;
• Upgrade software and hardware, apply patches and releases and configure same

• Communicating effectively with key stakeholders throughout the resolution of IT issues • Contributing to root cause analysis in order to improve IT support on an on-going basis • Contributing to continuous improvement of IT systems, applications and technologies • Contribute to the development and maintenance of IT process and policy documentation • Assisting other members of the IT team • Participating in relevant back up, DR and recovery procedures • Building and setup of new ICT equipment. • Purchasing of IT equipment • Liaising with 3rd Party suppliers to resolve problems • Assist in the implementation of the goals, targets and standards set out in the Local Authority's Team Development Plan
These duties are indicative rather than exhaustive and are carried out under general guidance.

The Application Process
Completed application forms must be submitted in hard copy (4 copies) to Human Resources Section, Tipperary County Council, Civic Offices, Clonmel, Co. Tipperary E91 N512 by no later 4.00pm Thursday, 23rd June, 2022. Application forms must be submitted in hard copy only (4 no. copies).
Please ensure that:
1. Your application is made on the official application form only – CV’s should not be included. (Note: a C.V. will not be accepted as an application or as part of an application).
2. You have fully completed all sections of the application form and included all relevant, detailed and accurate information. Note: any offer of employment is subject to the information given on your application form being true. False/misleading information or deliberate ommisions may result in termination of employment.
3. You attach a copy of your educational certificates.
4. You submit your application on or before 4:00pm Thursday, 23rd June, 2022. Late applications will not be accepted.