Description:
Key responsibilities:
- Troubleshooting and resolving Incidents & Service Requests
- Managing incident queues & incident intake channels
- Taking ownership of incidents & communication with customer as required
- Responding in a timely fashion to reactive or proactive incidents
- Recording and documenting incident tickets
- Monitoring omnichannel intake
- Detailing accurate information in case documentation
- Coordinating internally with other support groups in timely fashion
Your Profile
Key skills/knowledge/experience:
- Strong understanding of Windows Servers 2008,2012,2016
- Ability to understand application workflows.
- Ability to troubleshoot infrastructure related issues.
- Basic Linux Service Administration
- Basic MySQL/MS SQL skills
- Time management skills
- Customer Service experience
- Proven strong written and verbal communication skills.
- Self-motivated and willingness to learn.
- Proficiency in understanding, analyzing, and defining corrective actions from data provided in logs, traces, and heap dumps.
- French (B2 or greater) & English