It Field Engineer

Description:

Key Tasks & Responsibilities

• Attend client site at the appointed time, liaise with the client on intended installation time scale and methods/process to be used, if required
• Carry out the job as directed, liaise with the client on completion and confirm if any further tasks are required on-site, ensuring 100% satisfaction from the client on the install
• Escalate any significant changes or additions to the SAM or scheduling department when on-site to seek clarification
• Confirm install is completed and the client is happy with everything, update ticket time, update content, and close ticket
• Inform scheduling on completion and availability for re-scheduling

Business Standards

• Take personal responsibility for determining and satisfying the needs of your internal and external customers, ensuring total customer satisfaction as the basis for future business
• Maintain cooperative and productive inter-departmental relationships and procedures to deliver exceptional customer services at all times
• Uphold the company’s core values at all times
• Communicate ideas for improvement aimed at enhancing performance and effectiveness at the company team and personal levels
• When required participate in activities relating to a) standard operating procedures, b) training and development, c) performance reviews
• From time to time to facilitate cover, you may be asked to carry out 1st-level helpdesk services, you will be required to familiarise yourself with these tasks to facilitate the provision of the same
• Adhoc duties as required

Essential Requirements

• Minimum of 3 years experience in Field Service
• Microsoft training on Office 365
• Relevant technical qualifications
• Full clean driver’s license