It Service Continuity Manager

Description:

The Service Design team, within Technology Services, comprises of Availability, Capacity, IT Service Continuity Management (ITSCM) and Business Continuity Management (BCM).

The team focuses on critical services and ensure they perform today, be prepared for the future and recover as expected if needed.

We do this through close working relationships with our partners (internal and external) and a proactive approach to IT service management

We are continuously evolving the way we operate in Service Design to always focus on ensuring our critical services have robust continuity capability for today, tomorrow and into the future.

IT Service Continuity Management strive to align our process with the Group's needs, coordinating closely with our Group Resilience & Continuity team to ensure our focus is on services critical to the Group.

We Implement our service standards - ensuring critical IT services are delivering what the customers expect and provide Assurance - through testing, verify the capability of critical services to recover within the Group's Recovery Time Objectives (RTOs) and take appropriate action where deficiencies are highlighted

WePlan for the future - focus for the year ahead in ensuring we meet our IT Service Continuity Management Test commitments, quality targets and our critical services are fully prepared for recovery.

Success for this role is ensuring we plan forward with a 12 - 24 month recovery test calendar, focus on recovery test quality (with new and old technology) to confirm RTO and to always push for higher business outcomes when we carry out a recovery test, thus assuring the capability for the loss/partial loss of data centre event.