It Service Desk Engineer

Description:

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

• Serve as the first point of contact for customers seeking technical assistance / support over the phone, email or via the company ticketing system
• Take complete ownership of an end user problem, starting from request submission till resolution
• Investigate, diagnose, and solve varied Endpoint software and functionality problems
• Configure and deploy Forcepoint imaged Endpoints & additional software on computing devices
• Oversee Asset Management tracking and ensure that the inventory is kept up to date
• Identify and streamline legacy processes, leverage scripts to automate repeatable tasks
• Support Audio-Visual technology needs and troubleshoot Call quality and Video conferencing issues
• Support multi-function printers and scanners and troubleshoot basic hardware problems
• Oversee Audio-Visual arrangements on-site to support All-Hands, Webinars and other Executive events
• Liaison with multiple technology Vendors/Partners to identify, troubleshoot and eliminate end user concerns
• Oversee local Employee On-boarding and Termination processes
• Document procedures, corrective actions, and update knowledge base system
• Partner with cross-functional IT teams to assist with troubleshooting Major Incidents impacting IT services as needed
• Participate in Weekend On-Call support
• Lifting and shifting of IT peripherals up to 20 lbs

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.