It Support Technician

 

Description:

This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously, as well as learning new skills and procedures along the way. This person should be experienced in supporting on-premises and cloud solutions, including various replication and disaster recovery technologies, along with broad skills in other supporting technologies.


The role will be hybrid: 3 days in our Dublin Office/Client sites & 2 days remote.

 

Duties and Responsibilities:

  • Support Windows Server issues.
  • Support Exchange, Microsoft Office 365 issues.
  • Support networking and Firewall related issues.
  • Support virtual & cloud environments.
  • Support data protection solutions.
  • Work with staff to promote, develop, and maintain a positive experience for the client.
  • Partake and upskill in training activities in support of new technologies, procedures, and customer service enhancements.
  • Partake in out of hours support and on call activities when required.
  • Comply, maintain, and promote information security in ActionPoint.

 

Qualifications and Experience:

  • 3rd level qualification in an IT related discipline.
  • Min of 3yrs experience in a similar role.
  • Support Exchange, Office 365 issues.
  • Support networking and Firewall related issues.
  • Support virtual & cloud environments.
  • Hands on (demonstrable) experience with VMware or Hyper-V.
  • Hands on (demonstrable) experience with Microsoft Azure and Microsoft 365.
  • Hands on (demonstrable) experience with Networking Technologies, eg. Routers/Firewalls/Switches/WiFi
  • Working knowledge of DNS and Web Hosting Technologies
  • Relevant IT technical certifications desirable.
  • Working knowledge of networking concepts.
  • Working knowledge of data protection and disaster recovery systems.
  • Previous experience working with ConnectWise Manage and ConnectWise Automate desirable.
  • Strong communication, interpersonal skills, and ability to lead by example.
  • Excellent organizational and documentation skills.
  • High level of flexibility, enthusiastic, willingness to learn and develop individually and as a team.
  • Willingness to travel, if required.

Organization ActionPoint
Industry IT / Telecom / Software
Occupational Category IT Support Technician
Job Location Dublin,Ireland
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2021-11-09 2:12 am
Expires on Expired