Description:
itContracting are recruiting for an experienced IT Systems Analyst to join the team of a Dublin based client. This is a permanent opportunity, offering a competitive salary and hybrid working.
About the role: The candidate will work in a team environment on the implementation of new SAAS solutions, deployment of a new CRM system and commercialisation platform and the integration of existing systems. The role will involve the design and implementation of solutions to integrate existing systems and develop a 360 view of the customer, automate the pricing and sales processes, and enhance billing systems. The ideal candidate will be a team player with strong interpersonal and collaboration skills and must be a good communicator. He/she will take a structured approach to project delivery and work to clear timelines with the provision of appropriate levels of documentation. Ideally, the candidate will have experience in digital transformation including digitisation of the customer experience.
Role Responsibilities
- Working on projects deployed to front and back office solutions like CRM, Customer portals, Digital transformation, Web sites, customer communication systems.
- Working with business partners to translate business needs into well-documented requirements for IT systems and business process improvements.
- Performing analysis of various SAAS and low code solutions and make recommendations based on business requirements.
- Lead the implementation of projects to modify, enhance or adapt existing systems and integrate new features or improvements, all to improve business efficiency and productivity.
- Work closely with colleagues, developers, external vendors, testers and a variety of end-users to ensure technical compatibility and user satisfaction
- Developing comprehensive documentation and provide training and user manuals to users of a new system.
- Developing tools, processes and metrics to lead the implementation of ISO27001 and other applicable industry standards.
- Work with various regulators, customers and investors in different regions to ensure compliance with their requirements.
- Work with external and internal partners on program to address risk reduction program.
- Stay up-to-date with current technologies and technical developments
Required Experience and Skills
- Strong analytical skills and experience in examining and evaluating complex systems, documenting interfaces between new and legacy systems, understanding strategic objectives and developing solutions to achieve them.
- Proven ability to oversee implementation of a new system including data migration.
- Exceptional communication and interpersonal skills. Ability to collaborate with Product Managers and various business partners and to understand and capture their needs.
- Ability to lead challenging technical discussions and workshops and to identify and present options for potential solutions using the latest technologies. Produce highly specified project briefs for different options.
- Demonstrated ability to design and deliver Low code / no-code solutions to automate manual solutions or provide an integration layer between legacy systems.
- You must have experience in managing supplier accountability and performance as well as integrating systems which may involve multiple systems and suppliers.
- Broad understanding of multiple technologies and business domains.
- Experience in Risk, Compliance, and Cybersecurity.
- The role requires a good understanding of IT and business change management processes.