It Technology Services Specialist

Description:

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Role summary

Local IT serves as the 2nd Level IT Support for employees of SAP Ireland. This role is vital to operational support, planning infrastructure changes with our central network engineers, creating and maintaining documentation of all infrastructure and disaster recovery procedures, developing business process improvements for our support organization. The role is broad in scope and encompasses all areas of IT.
Alongside the standard operational topics. Some of the current projects within the scope of the job are about maintaining Power Bi dashboards for monitoring network usage, network upgrades, network documentation, Pepper robot for IT support, tracking and monitoring of IT equipment used in meeting and demo areas. Power suite applications and automation for critical business processes.
This role offers a great opportunity to join a unique team that is committed to diversity, equity and inclusion whilst developing skills in project management, operational management and other areas of IT.

You will be responsible for assisting the team with administration of the IT operations, cost management, project management, infrastructure support, procurement and administration.
You will be responsible for assisting the team with administration of the IT operations, cost management, project management, infrastructure support, AV, logistics, procurement and administration.
You will be responsible for taking on relevant IT projects and driving them to successful completion.

Process improvement and innovation are key requirements of the role that should be exercised at all opportunities.

• Monitor effectiveness of vendor support & escalate issues.
• Knowledge transfer to team members and the business.
• Event production and support business/LOB events.
• Produce documentation for systems deployed and all changes made.
• Work with the other technical teams to provide robust networking solutions.
• Drive improvements within local IT utilising technology, IoT, agile methodologies and reporting analytics on end-user experience.
• Communication: Builds collaborative work relationships with similar functions across SAP; Communicates clearly, in a way that others can understand within defined processes & policies.
• Contribute to the management and maintenance of network equipment to maintain the business' core network infrastructure (Troubleshoot routing, switching and connectivity issues).
• Build action plans to improve experience, processes and product innovation.
• Provide a stable IT environment to the local business to ensure the business. continuity of the IT services. and acts as an IT contact for all local topics.