Junior Claims Assessor

Description:

The primary objective of the Individual Risk Claims Team is to guide our customers through the claims process by offering a compassionate and professional personal service. Our team of experienced Claims Assessors endeavour to make the process as quick and efficient as possible.

Our focus is on delivering a fast and efficient service while ensuring that quality and control standards are achieved and maintained. The successful candidate will demonstrate the necessary business skills to deliver an excellent service to our policyholders and Sales teams alike.

• Strong Customer Focus, demonstrating a high standard of service in every customer interaction.
• Managing customer relationships and updating regularly on claims progress by telephone, in writing and managing mailbox communications.
• Ensuring adherence to legal and regulatory compliance.
• Acquire knowledge of processing claims on all systems and databases.
• Support Team and Manager on new initiatives as necessary and champion Transformation.
• Strong organisational skills with good interpersonal skills and the ability to be a Team Player.
• Excellent numerical skills and aptitude for detailed work, ability to learn core life and workflow systems.
• Accuracy- a strong attention to detail
• At least APA Life Qualification
• Interested in pursuing a career in a medical and technical area.