Key Account Manager

Description:

Join Keelings! You will be part of a passionate team of people and a growing business. Come on the journey with us where you will grow and develop and truly feel a sense of belonging. At Keelings, we don't just grow quality fresh produce, we also nurture people and their professional development. The Keelings family always employ the best people for the job, the key to our success is the quality of the people we employ.

Our Strategic Priorities

Better Food - We make our products better and inspire more people to enjoy produce.

People - We support our people to learn, be at their best, contribute and deliver on their commitments, using One Keelings' standards.

Better Ways - Every year we improve our competitiveness, efficiency and delivery through insight, technology and One Keelings.

Better World - We improve our environmental and social impact to make a positive difference in our world.

Partnerships - Working with Keelings creates value and long-term relationships with our customers & suppliers.

Growth - We invest in and deliver insight led, focused, profitable growth into the future.

Keelings Values

People Matter - We support and treat each other in a clear, fair and respectful way. We all learn, develop and encourage everyone to contribute

Teamwork - We inspire and help each other to deliver our ambitions together as One Keelings

Integrity We do the right thing and deliver on our commitments

Passion for Achievement - We motivate ourselves and each other to achieve our ambitions with energy, knowledge and courage. We are always striving to be better.

Purpose Of The Role

This is a supporting role to the Account Management Team where you will assist in the implementation, coordination and administration of the Sales administration within a fresh food business.

This function interacts with the procurement, sales, operations, marketing & Finance departments internally & creating solid working relationships is crucial. The ability to communicate to get things done internally is very important. The Sales Support Administrator interacts within our Customer Accounts and must manage the process of achieving objectives while maintaining relationships.

Key Accountabilities & Responsibilities
 

• Support National Account Manager in the implementation of the Business strategy and annual sales plan to each customer
• Provide administration support - preparation of excel spreadsheets, & MS PowerPoint presentations.
• Organise new lines, barcodes, flash labels pricelists for customers
• Provide concise and accurate customer information internally
• Report on updates on promotion starts of campaign and provide cessation times
• Set up product and customer information on KBS system
• Assist with customer and internal queries
• Releasing of customer orders in KBS by checking and matching requirements from customers
• Produce up to date shortage reports, investigate shortages and inform customer of shortages / follow ups
• Generate sales reports from KBS / Diver
• To liaise regularly with the National account manager, administration support team and commercial team to understand & react to weekly changes in availability, quality & pricing.
• Provide an excellent level of service and develop long term relationships with the customer
• Ad-hoc duties / projects as required.
   

Key Performance Indicators (KPIs)
 

• 100% adherence to RACI
• Reliable and accurate shortage and supply reports to customers
• Timely communication to customers – positive feedback from them
• Timely uploads and management of customer portals
• Strong skills built over time of KBS, Qlikview and customer portals
   

Essential

Key Skills & Knowledge
 

• Strong organisational and administrative skills
• Good prioritisation and ability to know when to escalate
• Quick learner – to pick up how our customers and their systems operate as well as our own
• Strong communication skills
• Focused on great customer service
• Ability to work under pressure and to tight deadlines
• Good computer skills with high level of competency in all Microsoft Office packages, especially Outlook, Word, Excel and PowerPoint (Training will be provided where necessary)