Description:
When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential.
We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that you enjoy doing, but equally through the global connections that you make, the lifelong learning that you can accomplish and the chance to make your mark.
A Snapshot Of Your Peer Group
- Qualified with an IT Degree or equivalent.
- 3 -5 years in an IT client facing role or Deskside Support
- Strong technical skills.
- Strong problem solving skills.
- A good understanding of PC hardware and Windows operating systems.
- Track record in managing small to medium sized projects.
- The applicant should have a demonstrated capability to automate administrative tasks.
Your responsibilities and achievements will evolve as you enhance your career with us. Here is what you can initially expect:
- Ensure proper tracking of equipment and software.
- Ensure all incidents are properly logged and updated with sufficient detail for escalation.
- Receive, log, distribute and follow up on all incidents escalated within IT. Troubleshoot these calls to a satisfactory resolution.
- Rollout new laptops and desktops to replace older equipment, and maintain the quality of the current PC fleet.
- Document or update processes with the aim of optimising the service provided.
- Maintain inventory of hardware including laptops, desktops and mobile phones.
- Administration and support of the Mobile, Telephone and Voicemail Systems.
- Support and maintain existing voice and data structured cabling.
- Administration and support of the mobile device fleet (iPhones and iPads).
- Create knowledge base articles
- Liaise with 3rd party suppliers in relation to telecoms and hardware issues.
- Assist in resolving computer related and network related problems.
- Providing 2nd/3rd level technical support to internal helpdesk.