Lead Ux Researcher

Description:

As a Lead UX Researcher you'll be integral to the wider Marketing team, and well versed in user-centred design methodologies, including user research and journey optimisation.

As we move deeper into the development of a Design culture, we're standing up a UX research function to help shape every customer journey.

In this role, you will be:

An accomplished researcher with experience of both face-to-face and remote testing methods, be detail oriented and analytical. You're a problem solver and be experienced in design methodologies with a focus on customer experience improvements. We want an influential and team member who can communicate well with senior team members. We need you to create high-level ideas for improvements to customer journeys and support the Banks strategy to be customer-obsessed. You'll influence product strategy through insights and identify and prioritise short term and long term research that delivers impact.

What will make you stand out?

You'll have experience in

• conducting and moderating usability/ UX methodologies (all types, particularly one-on-one)
• qualitative and quantitative analysis
• communicating usability standards and rationales clearly and effectively
• giving presentation, demonstrating strong oral and written communication
• customer data, personalisation customer engagement disciplines and analytical skills
• working with cross-functional teams

Experience with any of the following will help you to stand out but is not necessary in order to apply for this role;

• Degree in Psychology/HCI/Anthropology/Computer Science/Design
• Previous experience in the financial industry