Management Position

Description:

Do you have expert experience driving a business forward, implementing sales strategists, and increasing standards of customer service? NAILS are recruiting an experienced Manager with at least 2 years of experience increasing the standards of customer service, with great emphasis on sales development and staff management. Applicants must be flexible to work evenings and weekends. The main purpose of this role is to manage the daily activities of the salon and provide the highest level of customer service and drive maximize sales and profitability. The ideal candidate will be self-motivated, committed and dedicated to driving a business forward, the experience of working in a fast-paced retail environment and service environment.

• To ensure daily/ weekly sales targets are set and achieved. • To monitor and assess performance and propose actions to rectify problem areas. • To monitor competitors on a regular basis. • Ensure 5* customer service is delivered at all times to deliver an amazing customer experience. • Ensure employees provide excellent customer service and handle queries and complaints with professionalism. • Coaching staff on how to manage customer complaints and how to offer the customer a friendly approach and courteous manner, in all branches, in each store and on the telephone. • Create awareness of additional services and ensure that they are offered to customers. • Recognise and compliment examples of service excellence • To participate in the recruitment and training of staff. • To ensure staff are adequately trained, i.e. service quality, product knowledge and familiarity with store systems. • To ensure disciplinary procedures are enacted where appropriate. • To ensure staff cost ratio is in line with the company budget. • Daily activities and monitor staff time-keeping and attendance levels. • To ensure staff are groomed appropriately for business each day. • To be aware and observe all company policies and procedures. • Recognise and coach good performers with positive reinforcement for continued performance and coach poor performers outlining the expected levels of performance and behavior. • To assist with any other duties required by senior management. • To represent the Company’s interests with all internal & external interactions.

Competitive Salary offered including bonus scheme

21 days Holidays provided

Career progression – with our growing company the opportunities are endless

Great perks including discounted treatments and products and store discounts

Extensive training (internal and external) and ongoing support