Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.
Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.
Proactively surface opportunities to improve the team’s operational efficiency and the customer experience
Qualifications
You have proven 2-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
You are driven, think on your feet, and thrive in a fast-paced, challenging environment
You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
You are data oriented
You have experience working with clients and team members from multiple countries and across multiple time zones, preferred
You have experience working on a remote team, preferred
You are based in EMEA timezone, preferred
You have experience working at a high growth start-up or scale up, preferred