Description:
Job Description Summary: PayPal currently seeks a talented and entrepreneurial minded Sales Leader to join the EMEA Small Business Inside Sales team. This represents an exciting opportunity to join, learn, and grow in our enthusiastic leadership team. As Sales Manager, you will be responsible for the performance, development and management of 14 sales professionals and the growth of PayPal’s acceptance of online & offline merchants in the Small Business space of PayPal’s EMEA markets and get to work with fast-growing merchants seeking guidance on how to take their business to the next level.
Responsibilities
- Operational and disciplinary management of an Inbound function (Phone, live chat and web form queries ) and a 14 strong team of Inside Sales Professionals (ISP’s) .
- Achieving the sales team’s targets/quotas in terms of new merchants and new revenue as well as productivity targets .
- Create an environment and culture within the department which supports the year on year increases of sales performance
- Build and foster a creative, innovative approach to sales whilst ensuring compliance with all relevant legal and regulatory requirements .
- Demonstrate a clear understanding of daily, weekly and monthly contractual performance levels across each KPI, showing understanding of any weak area and having clear action plans in place to overcome
- Responsible for management of Inbound Channels, Phone Queues and Live Chat, Reporting, quota assignments/rollout, and other operational aspects of sales process. Optimizing, managing and operationally implementing PayPal’s business development and sales strategy.
- Leading, coaching, training, mentoring and monitoring the sales team so they achieve team targets and KPI's
- Work closely with direct reports to produce clear development plans for all, aimed at increasing performance levels and building successful succession planning
- Maintain sales staff by recruiting, on boarding, and training employees in conjunction with PayPal Training Department, perform employee reviews and evaluations.
- Work with peer managers to leverage best practices and provide consistent coaching on sales and operational excellence to drive target achievement.
- Conduct one to ones with the direct reports to review results versus targets set and set action plans if required.
Requirements/Experience
Proven track record of meeting or exceeding sales revenue goals and productivity metrics.- Experience of working in an Outbound Telesales environment as a leader, with evidence of coaching, developing and motivating staff
- You have a hands-on-mentality and you are an excellent people manager, inspiring people with your drive, energy and enthusiasm. Following a clear vision and strategy you communicate and lead with a dynamic and convincing attitude.
- Strong leadership skills and strong in execution, results driven and proven track record of holding teams accountable for end results
- The person in this position will need to build strong relationships with other departments in order to accomplish tasks and achieve goals. The ability to build relationships across key stakeholders is critical.
- Maintain a level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure.
- You have a truly international mindset, along with being fluent English Speaker must also have one or more of a European Language and a deep Central European market knowledge and cultures understanding a must.
- Demonstrated ability to perform well in a dynamic, rapidly changing environment. Maintain high level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound judgment and decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.
- Maintain acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities. Volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the product and company.
- Proven track record of Inside Sales for Business to Business (B2B) markets sales essential.