Description:
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role
We are looking for a Claims Adjuster to handle our Motor Bodily Injury Claims portfolio of complex claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution. This role will ensure mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders and provide a high standard of customer service and adherence to legal and regulatory requirements.
What you need to know:
- Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.
- Work with Team Manager ensuring effective vendor and litigation management on Complex claims within a personal allocation.
- Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
- Contribute to maintenance of best practice procedures for Bodily Injury Complex claims, consistent with global best practice.
- Demonstrate an excellent standard of technical claims competence for handling moderate to severe complex claims.
- Handle complex claims allocated within agreed level of authority limit.
- Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
- Effective communication of key Complex claims and Bodily Injury Claims portfolio messages to internal stakeholders.
- Financial control through consistent reserve and other financial transaction discipline.
- Accurate and consistent policy interpretation.
What we’re looking for:
- Specialist knowledge in Motor– Bodily Injury technical claims topics.
- A strong knowledge of legal / regulatory and litigation / procedural requirements for their line of business.
- Policy language skills enabling accurate and consistent policy wording interpretation.
- Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
- Personal Lines claims handling. Road Traffic Accidents / Auto Liability, Bodily Injury claims.
- Adjusting experience.
- Must have a formal insurance qualification and must meet Central Bank of Ireland minimum competency standards for Claims adjusting.
- Excellent organizations skills with the ability to contribute effectively within a team environment.
- Ability to work with claims stakeholders to effectively direct claims strategy.
- Ability to offer prompt technical and service excellence.
- Ability to communicate information clearly and concisely both verbally and in writing.