Description:
An Amazing opportunity to join one of the most well-established broker companies in Ireland and their Claims Team. Motor insurance claims handler is a customer claims focused role.
- Competitive Remuneration package and Bonus
- Great pension package
- 50% off car and home insurance (upon completion of probation period).
- €70 monthly lunch allowance
- €180 Wellness Wallet - can be used towards gym membership, dental, etc.
- Financial support to towards CPD.
- Manage the first notification of loss to determine correct area for handling.
- Handling all motor damage claims from notification through to closure within agreed authority limits and service standards, to obtain optimum settlement for the company and customer.
- Handling all incoming telephone and written communication from customers
- Provision of excellent claims customer service to customers.
- Ensuring that critical detail is captured at all stages of the claim, as comprehensively and accurately as possible
- Establish and maintain adequate claims reserves
- Provide technical advice to customers
- Ensure personal understanding of regulatory framework and compliance with regulatory standards for claims handling
- Reflect the Claims Department strategy of the customer centric approach
- Actively participate in training and identifying training needs for team
- Effective handling of claims, ensuring optimum settlement for company and customer.
- Effective management of service providers on individual claims: Loss Adjusters; Motor Assessors; Solicitors etc.
- Demonstrate innovation, create and support innovation culture within team, look at alternative processes or procedures which can create improved customer service, effectiveness or efficiencies.