Operations Administrator

Description:

As our Home Energy Operations Administrator, you will be tasked with setting up billing tariffs, managing market message exceptions and proactively managing invoice validation. You will work closely with other departments to ensure the customer's billing journey is a smooth experience. In this role you will:

• Take ownership of daily work queues and resolve outstanding queries through to resolution
• Manage daily invoice validation queues to ensure invoices are sent on time and are accurate
• Manage daily workload taking ownership to resolve queries sent to internal mailboxes from within agreed SLA
• Manage internal phone lines and call queues from internal stakeholders to investigate, support and resolve customer queries to ensure first call resolution
• A customer and quality focus, alongside exceptional organisational skills and attention to detail
• An open and flexible workstyle, with the ability to work under pressure and to deadlines
• Innovative with problem solving ability
• Demonstrable experience working within a customer focused environment, with a passion for delivering excellent customer service

A professional telephone manner with excellent communication skills alongside proficient computer skills, including Microsoft Office suite - Excel, Outlook and Word

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands.

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.