Description:
The Global Customer Operations Manager (m/f/d) will be having a global operational client responsibility in collaboration with the respective Strategic Account Manager for the assigned client. The Global Customer Operations Manager is responsible for successful long-term management of strategic clients across multiple sites and organizational units, developing and expanding the client relationship at the tactical level. The Global Customer Operations Manager is the first point of contact for the client and all internal departments of all operative activities. In this role you will directly report to the Vice President Customer Operations located at Körber Pharma Software head office in Lueneburg
- Dedicated global responsibility, oversight & coordination of all operative activities for one strategic client of Körber Pharma Software and the entire MES Program
- Functional & organizational consultancy for the costumers MES program
- Functional responsibility for the customer operations and the assigned global program leadership team
- Establish a support and communication structure for all internal & client-facing operational activities
- Coordination of regional Körber Pharma Software teams and global expert teams as well as involved partners
- Account development in cooperation with Strategic Account Manager
- Opportunity and risk assessment
- Relationship management internal and external
- Client Communication/ Account/Performance Review
- Several years of successful experience within the operational Program Management arena in a similar role, e.g. MES Program Manager, Account Director or comparable
- Several years of working experience for an IT services company
- Excellent numerical, literacy, and written skills
- Being able to communicate effectively and build relationships at all levels
- Holding excellent organizational and project management skills and be able to prioritize your own workloads without supervision
- Fluent English
- Willingness to travel for a significant percentage of time
- All non-EU candidates must hold a valid Visa or work permit enabling them to work in Ireland and across Europe on a full-time basis
- A valid driver’s license is required
- Flexible work times in the office or working from home
- Work in a global organization with international customers and colleagues
- Lean hierarchies and open door culture
- Good team spirit globally and locally
- Opportunities for personal development enabling attractive career paths as you work in interesting,
- challenging and varied projects