Operations Officer

Description:

Role Overview:

Operations at ALONE are responsible for the following areas: Quality, IT, Training, Risk, day-to-day operations plus strategic and business planning.

The role of the Operations Officer will be to support the team in these areas with a wide variety of tasks.

Responsibilities

Assist and provide support in the following:

- Project planning & delivery of action plans

- Conducting root cause analysis on reported events, e.g. complaints, accidents/incidents, etc. to ensure organisation-wide learning and implementation of resulting actions

- Record-keeping – maintenance of various system logs which document areas such as complaints, improvements, corrective actions, accidents, and incidents

- Measuring performance and identifying areas of weakness - tracking action plans to completion

- Stakeholder feedback processes - helping to track and implement action plans as part of ALONE’s continuous improvement plan

- Data analysis & report writing

- Any other duties within the general requirements of the above that may be assigned