Payments Agent

Description:

Providing quality customer service is at the core of our team’s goals. As a Payments Agent, you will assist in achieving team goals by answering questions for users with payment-related queries. Primary responsibilities are to explain the billing system, provide clarification about charges, and educate users on how to effectively utilize the platform. You will be responsible for achieving your own daily processing targets. You will also be responsible for engaging with team to promote high performance culture and great place to work.

Primary Responsibilities

 

• Provide quality customer service by achieving consistent customer satisfaction (CSAT) ratings while always focusing on resolving cases efficiently and utilizing time productively
   
• Assisting users with payment, billing system and other queries
   
• Identify, recommend and implement process improvements
   
• Proactively ask question and maintain an awareness of the client’s business, operational activities, and processes within their team area
   
• Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required
   
• Requires professional interaction and communication, both within the Accenture organization and with client contacts.
   
• Review, classify and/or eliminate sensitive content
   
• Understand and remain updated on changing client policies and guidelines
   
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality