Payroll And People Specialist

Description:

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast is continuously growing and changing, and Toast’s Global People Operations team is at the center of it all. We meet Toasters in moments that matter and ensure Toasters have reliable, helpful, and positive employee experiences. By enabling the business with tools and efficient processes, we help all Toasters thrive and enhance the employee journey by evolving our processes and systems as we scale.

This roll* will be responsible for the completion of day-to-day activities that help keep our people data accurate and up-to-date and help us run a variety of programs and services. This role will have a direct, positive impact on the experience of Toasters, ensuring that business runs smoothly. An ideal candidate will be highly organized, love a variety of work, have a strong attention to detail, and love solving problems through a customer lens. Does this sound like you or someone you know? Read on to learn more!

We are looking for an enthusiastic, organized, and detail-oriented person to join our Dublin-based People Operations team. The People Operations Specialist II will support our growing team of Toasters in Europe by working on a variety of human resources (HR) processes and programs. This role offers a great opportunity to learn about Toast’s full-cycle employee experience, including onboarding, employee record management, payroll, benefits, process improvements, system implementations, and off-boarding. The People Operations Specialist II will be customer-focused, comfortable handling highly confidential information, and capable of prioritizing work and managing multiple projects simultaneously. If you’re looking to join a growth-stage company, learn about the restaurant technology industry, and expand your HR knowledge and skills, all while being part of a growing global team, this role might be a great fit for you!

• Deliver seamless and positive employee experiences while managing and resolving issues of low to moderate complexity across the entire employee lifecycle across all our countries in the EMEA region.
• Assist with Payroll processing and employee payroll enquiries for Iceland, Ireland, and other European countries
• Handle inbound employee enquiries via email and ServiceNow for questions and issues across the employee lifecycle; identify needs, process necessary transactions in our system of record, Workday and other HR systems, and escalate issues.
• Enter and maintain employee information into our HR Systems (including Workday) on a timely basis, ensuring accuracy, data integrity, and confidentiality of sensitive employee information.
• Assist with creation, administration, and support of variety of People programs, policies and processes ranging from onboarding, benefits, and leave management to vendor management and reporting
• Proactively identify and lead process and policy improvement opportunities; collaborate on process and policy improvements that improve the Toaster experience; escalate issues as needed
• Form strong collaborative relationships with other departments and partner on various projects and initiatives
• Perform other related duties or special projects as necessary.
• The ideal candidate in this role will be customer-oriented and team-focused with strong organization skills and the ability to manage multiple high priority tasks with tight deadlines, while maintaining attention to detail and accuracy.
• Growth mindset and interest/ability to learn HR processes, policies, systems, and data/reporting
• Ability to work with confidential information and maintain discretion
• Fully proficient in written and verbal English
• Experience with Workday or other HRIS systems is desired
• Experience with payroll systems is a plus
• Bachelor’s Degree in a Human Resources related field preferred
• Working knowledge (written and/or verbal) of Icelandic or Polish is preferred but not required