Description:
Key responsibilities:
- Provide excellent customer service to customers and intermediaries.
- Process customer requests and administration accurately and within agreed service levels.
- Treat every interaction as an opportunity to build rapport, credibility and advocacy for the Company.
- Identify opportunities to retain and grow the customers business with us.
- Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them.
- Take opportunities to proactively promote alternative/lower cost service channels and explain the benefits of online technology to increase the use of self service and allow straight through processing.
- Follow the correct processes to make sure that all your actions meet the conformance requirements.
- Fulfil all the regulatory requirements of the role and ensure that your work is compliant and you treat customers fairly.
- Identify the root cause of problems to prevent repeat failures
Key Skills:
- Proven track record of delivering good customer service to either internal or external customers
Key Personal Competences
Ideal candidate will have strong Customer Service experience