Description:
Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
On the latest date for receipt of completed application forms, candidates shall have:-
- At least Grade D (or a pass) in Higher Or Ordinary Level in five subjects from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme or a Pass Leaving Certificate Applied or a Level 2 N.C.V.A. Certificate
Or
- Have passed an examination of at least equivalent standard
Or
- Have had at least two years previous service in an office of Clerical Officer, Clerk/Typist (Clerical Duties), Clerk/Typist (Typing and Clerical Duties) or Clerk/Typist, under a Local Authority or Health Board in the State.
Or
- Have satisfactory relevant experience which encompasses demonstrable equivalent skills.
Clerical Officer Competencies:
- Organisational Skills/Information Management
- IS/IT Skills
- Customer Service and Teamwork
- Relevant Knowledge & Experience
Organisational Skills/Information Management
- Demonstrates good organisational skills
- Manages time and work effectively
- Understands and follows procedures and processes
- Prioritises workloads and generates effective solutions
- Demonstrates skills in office administration including filing, photocopying, drafting and producing letters / reports
IS/IT Skills
- Has a good practical application of IS Skills
- Can use various IS Packages/Systems (Microsoft Office, spreadsheets, etc.) and is proficient in the use of new technologies
- Demonstrates good data analytic skills
Customer Service & Teamwork
- Demonstrates positive customer service attitude
- Is respectful, courteous and professional when dealing with customers and colleagues
- Delivers a high standard of service
- Represents the organisation positively and professionally when dealing with members of the public and other stakeholders
- Is capable of dealing with difficult customers in an effective manner
- Develops and maintains good working relationships with others, sharing information and knowledge as appropriate
- Understands own role in the team, making every effort to play his/her part
- Effective verbal and written communication skills