Platform Experience Associate

Description:

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Role Details

 

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
   
• Understand and remain updated on changing client policies and guidelines
   
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
   
• Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures
   
• Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
   
• Serve as an advocate for the user community
   
• Participate in process improvement initiatives that improve quality and efficiency of work
   
• Participate in continuous training programs and workgroup discussions for optimal development in the role
   
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  
   
• Basic Qualifications:




 
• Strong coping, emotional resilience, and stress-management skills
   
• Excellent comprehension, communication, and Russian skills
   
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
   
• Strong attention to detail
   
• Comfort synthesizing and analyzing information from multiple streams
   
• Strong critical thinking and decision-making skills
   
• Minimum 1-2 years customer service experience in a professional work environment
   
• Consistent high quality performance at or above target