Portering Services Manager

Description:

General Role Summary
 

• Supervision of Portering Supervisors and staff to ensure that appropriate cover is maintained and duties are carried out efficiently and effectively.
• Ensuring that staff are informed of and perform their duties in accordance with agreed standards and regulations in the various departments throughout the hospital.
• Develop and maintain a high standard of service particularly in relation to punctuality, courtesy, confidentiality and grooming.
• Liaise with users of the service e.g. Ward CNMs, Heads of Departments and respond to and deal with complaints, enquires and service requests.
• Report any equipment faults, hazards, accidents or incidents to the General Services Manager.
• To assist in the maintenance of accurate records as required by the General Services Manager.
• Co-operate with the introduction of new practices and procedures and attend training programmes when required.
• Advise the General Service’s Manager of any grievances or disciplinary matters which could potentially effect the efficient operation of the Portering Services.
• Supervision of the hospitals waste management processes. Assist in the development of appropriate waste management procedures and participate in relevant meetings and quality improvement groups.
• Other duties appropriate to the post as may be assigned from time to time by Hospital Management.